FAQS
1What is your return policy?
We accept returns of unworn shoes within 30 days of delivery. Items must be in original condition with all packaging and tags. See our full Return Policy for details.
2How do I know what size to order?
We provide detailed size charts for each product. For first-time customers, we recommend measuring your foot and comparing to our measurements. If between sizes, we suggest sizing up.
3What payment methods do you accept?
We accept Visa, Mastercard, American Express, and PayPal. All payments are processed securely.
4How long does shipping take?
Most orders ship within 1-3 business days. Delivery times vary:
Domestic: 3-7 business days
International: 7-21 business days (varies by destination)
5Do you offer international shipping?
Yes, we ship worldwide. International customers are responsible for any customs fees or import taxes.
6How can I track my order?
You'll receive a tracking number via email once your order ships. Click the link to follow your package's journey.
7What if my shoes don't fit?
We offer free exchanges within 14 days for size issues (subject to availability). Contact us first to confirm stock.
8Are your shoes true to size?
Most styles run true to size, but we provide specific fit notes for each product. Check the product description for any sizing recommendations.
9What if my order arrives damaged?
Contact us within 48 hours with photos of the damage. We'll arrange for a replacement or refund.
10Do you offer discounts for bulk orders?
Yes! Contact our customer service team at info@thereliabletechnologies.com for wholesale inquiries.